Delivery policy

🛍️ Delivery Policy – Nova Rose Boutique

Last updated: 10/07/2026

Processing Times

All orders are processed within 1–3 working days. During busy periods (sales, new drops, holidays), processing may take slightly longer, but we always aim to get your order out as quickly as possible.

Delivery Options

We currently ship within the UK using trusted couriers:

• InPost

• Evri

Delivery times vary depending on the service chosen at checkout, but most orders arrive within 2–5 working days after dispatch.

Delivery Fees

Delivery costs are shown at checkout and depend on the size/weight of your order and the courier service selected.

Tracking

If your order includes tracking, you will receive a tracking number once your parcel has been dispatched.

Delays

Once your parcel has been handed to the courier, delays can happen due to weather, strikes, or busy seasonal periods. These delays are outside of our control, but we will always help where we can.

Incorrect Address

Please double‑check your delivery details before placing your order. If an incorrect address is provided and the parcel is returned to us, we can resend it — but a new delivery fee will apply.

Lost or Missing Parcels

If your parcel hasn’t arrived within 10 working days, don't hesitate to get in touch with us at: info@nova-rose-boutique.co.uk. We will open an investigation with the courier and keep you updated.

Damaged Items

If your parcel arrives damaged, please email us within 48 hours with photos of the packaging and item so we can resolve it quickly.

Contact

For any delivery questions, message us on Facebook or email: info@nova-rose-boutique.co.uk