Privacy policy

Privacy Policy – Nova Rose Boutique

Last updated: 10/07/2026

Nova Rose Boutique is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you interact with us through Facebook, Instagram, our website, or when placing an order.

 

1. Who We Are

Nova Rose Boutique Email: info@nova-rose-boutique.co.uk. Contact available via Facebook Messenger or email.

We are the data controller responsible for your personal information.

 

2. What Information We Collect

We may collect the following information:

  • Contact details – name, email address

  • Order details – items purchased, delivery information

  • Payment details – processed securely by our payment provider (we do not store card details)

  • Messages – enquiries sent via Facebook, Instagram, or email

  • Website data – cookies, IP address, browsing behaviour (if you use a website)

 

3. How We Collect Your Information

  • When you place an order

  • When you contact us through Facebook, Instagram, or email

  • When you sign up for updates

  • Automatically through cookies if you visit our website

 

4. Why We Use Your Information

We use your information for:

  • Processing and delivering your order

  • Sending order updates

  • Responding to enquiries

  • Managing returns or issues

  • Improving our services

  • Sending marketing emails (only if you have given consent)

Legal bases under UK GDPR: contract, consent, and legitimate interest.

 

5. Who We Share Your Information With

We only share your data with trusted third parties needed to fulfil your order:

  • Payment processors (e.g., Bank transfer, Stripe)

  • Delivery companies (e.g., Royal Mail, Evri)

  • Website or shop platforms (if applicable)

These companies must keep your data secure and cannot use it for their own marketing.

 

6. How Long We Keep Your Information

  • Order records: up to 6 years (legal requirement)

  • Messages: as long as needed to assist you

  • Marketing emails: until you unsubscribe

  • Website analytics: typically 12–26 months

 

7. Your Rights

You have the right to:

  • Access your data

  • Ask us to correct or delete your data

  • Withdraw consent for marketing

  • Object to certain uses

  • Make a complaint to the ICO

 

8. Marketing

We only send marketing emails if you have opted in. You can unsubscribe at any time.

 

9. Cookies

If you use a website, cookies may be used to:

  • Improve your browsing experience

  • Analyse website traffic

  • Remember your basket

A separate cookie notice may apply on your website.

 

10. How We Protect Your Data

We use secure systems, encrypted connections, and trusted third‑party processors to keep your information safe.

 

11. Contact Us

If you have questions or want to exercise your rights, contact us at: info@nova-rose-boutique.co.uk