Returns & Refund Policy – Nova Rose Boutique
Last updated: 10/07/2026
We want you to love your order from Nova Rose Boutique. If something isn’t right, here’s how returns and refunds work.
1. Returns
If you need to return an item, please contact us at info@nova-rose-boutique.co.uk within 14 days of receiving your order.
To be eligible for a return, items must be:
-
Unused
-
In their original condition
-
With tags/packaging still attached (if applicable)
Once your return is approved, you’ll receive instructions on where to send the item.
2. Refunds
Refunds are issued once the returned item has been received and checked.
We do not refund:
-
Delivery fees
-
Items returned outside the 14‑day window
-
Items that are not in their original condition
-
Items damaged due to customer handling
Refunds are processed back to your original payment method.
3. Exchanges
If you want to exchange an item, please email us. If the item you want is in stock, we can arrange an exchange once your return is received.
4. Faulty or Incorrect Items
If your item arrives faulty or you receive the wrong item, please email us within 48 hours with photos of:
-
The item
-
The packaging
-
The fault or issue
We will replace the item or offer a refund.
5. Non‑Returnable Items
For hygiene and safety reasons, certain items may be non‑returnable. If this applies, it will be clearly stated in the product description.
6. Return Shipping Costs
Return postage is the customer’s responsibility unless the item is faulty or incorrect.
If a parcel is returned to us due to an incorrect address, a new delivery fee will apply to resend it.
7. Lost or Missing Parcels
If your order hasn’t arrived within 10 working days, contact us at info@nova-rose-boutique.co.uk so we can investigate with the courier.
8. Contact
For any return or refund questions, message us on Facebook or email: info@nova-rose-boutique.co.uk