Nova Rose Boutique – Terms & Conditions

Last updated: 15/07/2026

1. About Us

Nova Rose Boutique is a small UK‑based business offering handmade and curated boutique items.

Business owner: Nicole Wild

Location: Faversham, Kent, UK

Contact: info@nova-rose-boutique.co.uk

By placing an order or using this website, you agree to the terms set out below.

 

2. Using This Website

You agree to use this website for lawful purposes only. All content, product photos, branding, and text belong to Nova Rose Boutique. You may not copy, reproduce, or distribute any content without permission.

 

3. Products & Descriptions

I do my best to ensure all product descriptions, photos, and details are accurate. However:

  • Colours may appear slightly different depending on your screen.

  • Handmade items may vary slightly from the photos.

  • If there is an error in pricing or description, I will contact you before processing your order.

 

4. Ordering & Payment

When you place an order, you’ll receive an email confirmation. This does not guarantee acceptance — orders may be declined if:

  • The item is out of stock

  • Payment cannot be processed

  • There is an error in the listing

All payments must be completed at checkout. Prices are shown in GBP.

 

5. Delivery

Delivery times vary depending on location and courier. You will receive a dispatch confirmation once your order is on its way.

Please note:

  • Delays caused by Royal Mail or couriers are outside my control

  • Incorrect delivery details provided by the customer may result in delays or failed delivery

  • If a parcel is returned due to incorrect details, redelivery costs will apply

A full Delivery Policy can be found on the Delivery page.

 

6. Returns & Refunds

I want you to be happy with your order. If there’s an issue, please get in touch.

Eligibility for Returns

You can return most items within 14 days of receiving them, provided they are:

  • Unused

  • In original condition

  • In original packaging

Items that cannot be returned

  • Custom or personalised items

  • Earrings (for hygiene reasons)

  • Sale or clearance items (unless faulty)

Faulty or damaged items

If your item arrives damaged or faulty, contact me within 48 hours with photos so I can resolve it quickly.

A full Returns Policy is available on the Returns page.

 

7. Refunds

Refunds are processed once the item is received and checked. Refunds are issued to the original payment method. Delivery costs are non‑refundable unless the item was faulty.

 

8. Cancellations

Orders can be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled — but you may return it under the Returns Policy.

 

9. Privacy & Data Protection

Your personal information is handled in line with UK GDPR. I only use your data to:

  • Process orders

  • Contact you about your purchase

  • Send updates if you subscribe

Your data is never sold or shared with third parties except for essential services (payment processors, delivery couriers). Full details are available in the Privacy Policy.

 

10. Cookies

This website uses cookies to improve your experience. Non‑essential cookies require your consent. You can read more in the Cookie Policy.

 

11. Limitation of Liability

Nova Rose Boutique is not responsible for:

  • Losses caused by incorrect address details

  • Delays caused by couriers

  • Misuse of products after delivery

Nothing in these terms limits your rights under UK consumer law.

 

12. Changes to These Terms

These Terms & Conditions may be updated from time to time. Any changes will be posted on this page with a new “Last updated” date.

 

13. Contact

If you have any questions about these Terms & Conditions, you can reach me at: info@nova-rose-boutique.co.uk